In addition to the expert medical and restorative care programs provided by Crestwood Care Centre, we also strive to give personalized, individual care to each resident, be they long-term or short-term. The Concierge Department is an integral part of insuring that the residents’ personal needs are met. This occurs from the moment the resident moves into the community. They are greeted by the concierge with a Welcome Bag full of personal and fun items for the resident and will meet with family members to make the transition as easy as possible for everyone. This personalized attention continues throughout the residents stay. As the residents’ needs change, the concierge adapts to accommodate. Some of the services the concierge can/do provide are:

Participate in community planning related to the interest of the facility, customer services and needs of the resident and their family.

Assist bed bound residents with such things as writing letters, running errands, making appointments, etc…

Encourage and support residents to promote physical, social and emotional well-being.

Interact daily with the residents to promote friendship and self-esteem within the community.

Daily rounds with the Customer Service cart. This cart is supplied with books, magazines, games, puzzles and favorite snacks of the residents. There is also a portable Oddly available that they can leave with a resident.

In addition to caring for the residents individually, the concierge program directly supports all other departments; such as housekeeping, serving meals, laundry, activities and social services. They easily become a liaison for family members who want to keep up on the daily lives of their loved one. The concierge’ close relationships with their residents can provide insight into the physical and emotional status of a resident. The emotional support of the concierge can be very helpful in motivating a resident struggling through rehab or health issues.

Currently, there are two positions being held in the Concierge Department. Ana Ramos has been with Crestwood for 5 years. She said of her position, “I love interacting with the residents and their families. It’s important that the families are able to trust in the fact that I will take care of their loved one as they would.” It is the genuine care and kindness that makes this program so invaluable. Rosalyn Clay, 4 years with Crestwood said, “My passion is working with the elderly. I love to see the reactions on their faces when I visit them each day. I’m just as happy to see them as they are me. We’re all friends, so it doesn't even seem like a job.”

Crestwood Care Centre strives to provide customer service that meets the needs of the residents and their families that is within the scope of services the facility can provide. We encourage any feedback or suggestions you may have. If you would like more information this program or any others provided by Crestwood Care Centre, please call 708-371-0400.